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Protec Dental
Contact Information

General Inquiries

Business Hours
Monday
8:00am to 5:00pm
Tuesday
8:00am to 5:00pm
Wednesday
8:00am to 5:00pm
Thursday
8:00am to 5:00pm
Friday
8:00am to 5:00pm
Saturday
Closed
Sunday
Closed
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Knowledge Base

Frequently Asked Questions

I’m missing an invoice. How do I get a replacement?

To get a new invoice or statement, please sign in to myProtec Web Login, or contact Protec accounting department at 1.800.663.5488 or 604.873.8000 ext 402, or chat with us online.

Do you carry clear, invisible (tray-like) retainers/aligners?

Yes, we make Essix retainers. Please contact our Orthodontic department for more information.

Where can I find the Material Safety Data Sheet (MSDS) for my product?

Please contact us with the name of your product and we will supply you with the data sheet if available.

What artistic design options are available for your orthodontic appliances?

Our Palate Pleazer acrylic orthodontic appliances have many artistic options such as colour, decals, designs etc. Please visit our Palate Pleazers page for examples of our options.

Do your products contain Bisphenol A (BPA)?

There are traces of Bisphenol A (BPA) in composite resin materials used in dentistry. When compared, however, with other sources of BPA (hard polycarbonate water bottles, some baby bottles, and the lining of food cans and bottle tops), these dental materials pose significantly lower exposure concerns. The ADA believes any concern about potential BPA exposure from dental sealants or composites is unwarranted at this time. To learn more about BPA and exposure risk with dental materials please click here.

How do I order supplies and fulfillments?

To order supplies and fulfillments, please fill out this form, or sign in to myProtec, or contact Protec customer service at 1.800.663.5488 or 604.873.8000, or chat with us online.

How do I care for my orthodontic appliance?

Care and Cleaning Guides are available in our Resources section. These specify how and with what to clean your appliance.

How do I care for my Valplast flexible partial?

Care and Cleaning Guides are available in our Resources section. These specify how and with what to clean your denture.

How do you process rush cases, and how fast can I get it back?

Rush cases are dealt with on an individual basis. Please call the laboratory with your request, and we will specify how quickly we can accommodate your case.

How do I ship a case?

For detailed instructions on how to prepare a case for shipping, please visit our Send a Case page. For further shipping information, please see Pickups & Deliveries.

How does your Orthodontic Appliance Insurance work?

Should you wish to insure an orthodontic appliance, simply indicate this on the patientís prescription form. If you would like all of your appliances insured, please advise and we will register your account for automatic billing. Each registered appliance will be returned to you with a certificate and invoiced accordingly.

Removable orthodontic appliances will be registered with our replacement/repair program (initial fee) for a period of 1 or 2 years. For loss, irreparable damage, or repairs, the appliance will be processed for a reduced fee (deductible fee).

BENEFITS:

  • Improved doctor-patient relationship
  • Trouble-free office-lab workflow
  • Reduced lab-fees for replacement

When are your monthly statements sent out?

Statements are sent out at the beginning of each month. The statements provide invoice number, amount, and patient names for the previous 30 days.

Do you have any clinical instructions for the use of specific products?

Yes, we do have a limited number of technical/clinical guides for our products. Please visit our Resources section for a full listing and download.

How long do I have to pay my balance?

Our terms are net 30 days receipt of statement.

What products do you have for sports protection?

Protec carries a line of mouthguards which come in a variety of colours and different protective options. Please visit our Product page and select “Splints and Guards” for a full listing.

Are there interest charges for late payments?

Accounts that are over 30 days past due may be charged up to 2% per month.

What kind of bruxism/nightguard appliances do you offer?

Our most popular product for bruxism is our Proflex thermo-plastic splint. We also make splints and nightguards out of the following materials: hard acrylic, hard-soft acrylic, soft vinyl, Biocryl, and Astron Clearsplint.

I’m having trouble interpreting my statement. Where can I find a description?

Please click here to see an example statement with descriptions.

Do you sell Val-Clean?

Yes. Please contact our customer service to order Val-Clean.

What time should I call by to receive same-day pickup?

Please visit our Smile Express page and select your area to find out when you need to call in order to receive a pickup at a certain time.

How do I care for my nightguard?

Care and Cleaning Guides are available in our Resources section. These specify how and with what to clean your splint.

What is the time required to fabricate your products?

Please see our Laboratory Production and Shipping Schedules to view the production turnaround times for our products.

What is the local delivery route schedule?

Please visit our Smile Express page to find out when a driver will be in your area.

What time will my case be delivered?

Please visit our Smile Express page to find out when a driver will be in your area.

I’m shipping from out of town. Where do I find my Purolator tracking number?

To get the Purolator tracking number for your case, please sign in to myProtec Web Login, select Cases, and view the tracking column, or contact Protec customer service at 1.800.663.5488.

Where can I get your price list?

Contact us and we will e-mail or send you our price lists. Please note that we only send our price lists to registered dentists and specialists, dental office staff and denturists. 

What type of payment methods do you accept?

We accept Visa, Mastercard, cheques or cash.

How long is the warranty period for your products?

Please visit our Product Warranty page for detailed warranty information.

How do I ship a case?

For detailed instructions on how to prepare a case for shipping, please visit our Send a Case page. For further shipping information, please see Pickups & Deliveries.

What time should I call by to receive same-day pickup?

Please visit our Smile Express page and select your area to find out when you need to call in order to receive a pickup at a certain time.

What is the local delivery route schedule?

Please visit our Smile Express page to find out when a driver will be in your area.

What time will my case be delivered?

Please visit our Smile Express page to find out when a driver will be in your area.

I’m shipping from out of town. Where do I find my Purolator tracking number?

To get the Purolator tracking number for your case, please sign in to myProtec Web Login, select Cases, and view the tracking column, or contact Protec customer service at 1.800.663.5488.

How do you process rush cases, and how fast can I get it back?

Rush cases are dealt with on an individual basis. Please call the laboratory with your request, and we will specify how quickly we can accommodate your case.

How do I ship a case?

For detailed instructions on how to prepare a case for shipping, please visit our Send a Case page. For further shipping information, please see Pickups & Deliveries.

Where can I find the Material Safety Data Sheet (MSDS) for my product?

Please contact us with the name of your product and we will supply you with the data sheet if available.

What is the time required to fabricate your products?

Please see our Laboratory Production and Shipping Schedules to view the production turnaround times for our products.

I’m shipping from out of town. Where do I find my Purolator tracking number?

To get the Purolator tracking number for your case, please sign in to myProtec Web Login, select Cases, and view the tracking column, or contact Protec customer service at 1.800.663.5488.

How long is the warranty period for your products?

Please visit our Product Warranty page for detailed warranty information.

Do you have any clinical instructions for the use of specific products?

Yes, we do have a limited number of technical/clinical guides for our products. Please visit our Resources section for a full listing and download.

Do your products contain Bisphenol A (BPA)?

There are traces of Bisphenol A (BPA) in composite resin materials used in dentistry. When compared, however, with other sources of BPA (hard polycarbonate water bottles, some baby bottles, and the lining of food cans and bottle tops), these dental materials pose significantly lower exposure concerns. The ADA believes any concern about potential BPA exposure from dental sealants or composites is unwarranted at this time. To learn more about BPA and exposure risk with dental materials please click here.

How do you process rush cases, and how fast can I get it back?

Rush cases are dealt with on an individual basis. Please call the laboratory with your request, and we will specify how quickly we can accommodate your case.

What is the time required to fabricate your products?

Please see our Laboratory Production and Shipping Schedules to view the production turnaround times for our products.

Where can I get your price list?

Contact us and we will e-mail or send you our price lists. Please note that we only send our price lists to registered dentists and specialists, dental office staff and denturists. 

How long is the warranty period for your products?

Please visit our Product Warranty page for detailed warranty information.

Do you have any clinical instructions for the use of specific products?

Yes, we do have a limited number of technical/clinical guides for our products. Please visit our Resources section for a full listing and download.

Do you sell Val-Clean?

Yes. Please contact our customer service to order Val-Clean.

Do your products contain Bisphenol A (BPA)?

There are traces of Bisphenol A (BPA) in composite resin materials used in dentistry. When compared, however, with other sources of BPA (hard polycarbonate water bottles, some baby bottles, and the lining of food cans and bottle tops), these dental materials pose significantly lower exposure concerns. The ADA believes any concern about potential BPA exposure from dental sealants or composites is unwarranted at this time. To learn more about BPA and exposure risk with dental materials please click here.

How do you process rush cases, and how fast can I get it back?

Rush cases are dealt with on an individual basis. Please call the laboratory with your request, and we will specify how quickly we can accommodate your case.

How do I care for my Valplast flexible partial?

Care and Cleaning Guides are available in our Resources section. These specify how and with what to clean your denture.

What is the time required to fabricate your products?

Please see our Laboratory Production and Shipping Schedules to view the production turnaround times for our products.

Where can I get your price list?

Contact us and we will e-mail or send you our price lists. Please note that we only send our price lists to registered dentists and specialists, dental office staff and denturists. 

How long is the warranty period for your products?

Please visit our Product Warranty page for detailed warranty information.

Do you have any clinical instructions for the use of specific products?

Yes, we do have a limited number of technical/clinical guides for our products. Please visit our Resources section for a full listing and download.

How do you process rush cases, and how fast can I get it back?

Rush cases are dealt with on an individual basis. Please call the laboratory with your request, and we will specify how quickly we can accommodate your case.

What is the time required to fabricate your products?

Please see our Laboratory Production and Shipping Schedules to view the production turnaround times for our products.

Where can I get your price list?

Contact us and we will e-mail or send you our price lists. Please note that we only send our price lists to registered dentists and specialists, dental office staff and denturists. 

How long is the warranty period for your products?

Please visit our Product Warranty page for detailed warranty information.

How do I care for my orthodontic appliance?

Care and Cleaning Guides are available in our Resources section. These specify how and with what to clean your appliance.

How do you process rush cases, and how fast can I get it back?

Rush cases are dealt with on an individual basis. Please call the laboratory with your request, and we will specify how quickly we can accommodate your case.

How do I make a claim on the Appliance Replacement Insurance?

Please return proof of insurance (insurance certificate) with claims. The laboratory will require new models/impressions for all remakes and repairs (additional fees apply for pouring models).

What is Appliance Replacement Insurance?

Should you wish to insure an orthodontic appliance, simply indicate this on the patientís prescription form. If you would like all of your appliances insured, please advise and we will register your account for automatic billing. Each registered appliance will be returned to you with a certificate and invoiced accordingly.

Removable orthodontic appliances will be registered with our replacement/repair program (initial fee) for a period of 1 or 2 years. For loss, irreparable damage, or repairs, the appliance will be processed for a reduced fee (deductible fee).

BENEFITS:

  • Improved doctor-patient relationship
  • Trouble-free office-lab workflow
  • Reduced lab-fees for replacement

Can I get automatic insurance on all or specific removable orthodontic appliances as I request them?

Yes. If you would like all of your removable orthodontic appliances insured, please advise and we will register your account for automatic billing.

How many hours per day do I wear my orthodontic appliance?

You should wear your appliance 24 hours a day, except for cleaning and eating.

When do I switch to my next Clearline tray?

You should switch to your next Clearline tray after 2 – 3 weeks of use.

Do you have any clinical instructions for the use of specific products?

Yes, we do have a limited number of technical/clinical guides for our products. Please visit our Resources section for a full listing and download.

What products do you have for sports protection?

Protec carries a line of mouthguards which come in a variety of colours and different protective options. Please visit our Product page and select “Splints and Guards” for a full listing.

How does your Orthodontic Appliance Insurance work?

Should you wish to insure an orthodontic appliance, simply indicate this on the patientís prescription form. If you would like all of your appliances insured, please advise and we will register your account for automatic billing. Each registered appliance will be returned to you with a certificate and invoiced accordingly.

Removable orthodontic appliances will be registered with our replacement/repair program (initial fee) for a period of 1 or 2 years. For loss, irreparable damage, or repairs, the appliance will be processed for a reduced fee (deductible fee).

BENEFITS:

  • Improved doctor-patient relationship
  • Trouble-free office-lab workflow
  • Reduced lab-fees for replacement

What kind of bruxism/nightguard appliances do you offer?

Our most popular product for bruxism is our Proflex thermo-plastic splint. We also make splints and nightguards out of the following materials: hard acrylic, hard-soft acrylic, soft vinyl, Biocryl, and Astron Clearsplint.

Do you carry clear, invisible (tray-like) retainers/aligners?

Yes, we make Essix retainers. Please contact our Orthodontic department for more information.

What artistic design options are available for your orthodontic appliances?

Our Palate Pleazer acrylic orthodontic appliances have many artistic options such as colour, decals, designs etc. Please visit our Palate Pleazers page for examples of our options.

Do your products contain Bisphenol A (BPA)?

There are traces of Bisphenol A (BPA) in composite resin materials used in dentistry. When compared, however, with other sources of BPA (hard polycarbonate water bottles, some baby bottles, and the lining of food cans and bottle tops), these dental materials pose significantly lower exposure concerns. The ADA believes any concern about potential BPA exposure from dental sealants or composites is unwarranted at this time. To learn more about BPA and exposure risk with dental materials please click here.

How often do I turn the expansion screw on my orthodontic appliance?

If you have an appliance with an expansion screw, generally it would be turned every 4 to 7 days, but be sure to check with your doctor.

What is the time required to fabricate your products?

Please see our Laboratory Production and Shipping Schedules to view the production turnaround times for our products.

Where can I get your price list?

Contact us and we will e-mail or send you our price lists. Please note that we only send our price lists to registered dentists and specialists, dental office staff and denturists. 

How long is the warranty period for your products?

Please visit our Product Warranty page for detailed warranty information.

How does your Orthodontic Appliance Insurance work?

Should you wish to insure an orthodontic appliance, simply indicate this on the patientís prescription form. If you would like all of your appliances insured, please advise and we will register your account for automatic billing. Each registered appliance will be returned to you with a certificate and invoiced accordingly.

Removable orthodontic appliances will be registered with our replacement/repair program (initial fee) for a period of 1 or 2 years. For loss, irreparable damage, or repairs, the appliance will be processed for a reduced fee (deductible fee).

BENEFITS:

  • Improved doctor-patient relationship
  • Trouble-free office-lab workflow
  • Reduced lab-fees for replacement

Do you have any clinical instructions for the use of specific products?

Yes, we do have a limited number of technical/clinical guides for our products. Please visit our Resources section for a full listing and download.

What products do you have for sports protection?

Protec carries a line of mouthguards which come in a variety of colours and different protective options. Please visit our Product page and select “Splints and Guards” for a full listing.

What kind of bruxism/nightguard appliances do you offer?

Our most popular product for bruxism is our Proflex thermo-plastic splint. We also make splints and nightguards out of the following materials: hard acrylic, hard-soft acrylic, soft vinyl, Biocryl, and Astron Clearsplint.

What artistic design options are available for your orthodontic appliances?

Our Palate Pleazer acrylic orthodontic appliances have many artistic options such as colour, decals, designs etc. Please visit our Palate Pleazers page for examples of our options.

Do your products contain Bisphenol A (BPA)?

There are traces of Bisphenol A (BPA) in composite resin materials used in dentistry. When compared, however, with other sources of BPA (hard polycarbonate water bottles, some baby bottles, and the lining of food cans and bottle tops), these dental materials pose significantly lower exposure concerns. The ADA believes any concern about potential BPA exposure from dental sealants or composites is unwarranted at this time. To learn more about BPA and exposure risk with dental materials please click here.

How do you process rush cases, and how fast can I get it back?

Rush cases are dealt with on an individual basis. Please call the laboratory with your request, and we will specify how quickly we can accommodate your case.

How do I make a claim on the Appliance Replacement Insurance?

Please return proof of insurance (insurance certificate) with claims. The laboratory will require new models/impressions for all remakes and repairs (additional fees apply for pouring models).

What is Appliance Replacement Insurance?

Should you wish to insure an orthodontic appliance, simply indicate this on the patientís prescription form. If you would like all of your appliances insured, please advise and we will register your account for automatic billing. Each registered appliance will be returned to you with a certificate and invoiced accordingly.

Removable orthodontic appliances will be registered with our replacement/repair program (initial fee) for a period of 1 or 2 years. For loss, irreparable damage, or repairs, the appliance will be processed for a reduced fee (deductible fee).

BENEFITS:

  • Improved doctor-patient relationship
  • Trouble-free office-lab workflow
  • Reduced lab-fees for replacement

Can I get automatic insurance on all or specific removable orthodontic appliances as I request them?

Yes. If you would like all of your removable orthodontic appliances insured, please advise and we will register your account for automatic billing.

How do I care for my nightguard?

Care and Cleaning Guides are available in our Resources section. These specify how and with what to clean your splint.

What is the time required to fabricate your products?

Please see our Laboratory Production and Shipping Schedules to view the production turnaround times for our products.

Where can I get your price list?

Contact us and we will e-mail or send you our price lists. Please note that we only send our price lists to registered dentists and specialists, dental office staff and denturists. 

How long is the warranty period for your products?

Please visit our Product Warranty page for detailed warranty information.

Do your products contain Bisphenol A (BPA)?

There are traces of Bisphenol A (BPA) in composite resin materials used in dentistry. When compared, however, with other sources of BPA (hard polycarbonate water bottles, some baby bottles, and the lining of food cans and bottle tops), these dental materials pose significantly lower exposure concerns. The ADA believes any concern about potential BPA exposure from dental sealants or composites is unwarranted at this time. To learn more about BPA and exposure risk with dental materials please click here.

How do you process rush cases, and how fast can I get it back?

Rush cases are dealt with on an individual basis. Please call the laboratory with your request, and we will specify how quickly we can accommodate your case.

How do I make a claim on the Appliance Replacement Insurance?

Please return proof of insurance (insurance certificate) with claims. The laboratory will require new models/impressions for all remakes and repairs (additional fees apply for pouring models).

What is Appliance Replacement Insurance?

Should you wish to insure an orthodontic appliance, simply indicate this on the patientís prescription form. If you would like all of your appliances insured, please advise and we will register your account for automatic billing. Each registered appliance will be returned to you with a certificate and invoiced accordingly.

Removable orthodontic appliances will be registered with our replacement/repair program (initial fee) for a period of 1 or 2 years. For loss, irreparable damage, or repairs, the appliance will be processed for a reduced fee (deductible fee).

BENEFITS:

  • Improved doctor-patient relationship
  • Trouble-free office-lab workflow
  • Reduced lab-fees for replacement

Can I get automatic insurance on all or specific removable orthodontic appliances as I request them?

Yes. If you would like all of your removable orthodontic appliances insured, please advise and we will register your account for automatic billing.

How does your Orthodontic Appliance Insurance work?

Should you wish to insure an orthodontic appliance, simply indicate this on the patientís prescription form. If you would like all of your appliances insured, please advise and we will register your account for automatic billing. Each registered appliance will be returned to you with a certificate and invoiced accordingly.

Removable orthodontic appliances will be registered with our replacement/repair program (initial fee) for a period of 1 or 2 years. For loss, irreparable damage, or repairs, the appliance will be processed for a reduced fee (deductible fee).

BENEFITS:

  • Improved doctor-patient relationship
  • Trouble-free office-lab workflow
  • Reduced lab-fees for replacement

Do you have any clinical instructions for the use of specific products?

Yes, we do have a limited number of technical/clinical guides for our products. Please visit our Resources section for a full listing and download.

What is the time required to fabricate your products?

Please see our Laboratory Production and Shipping Schedules to view the production turnaround times for our products.

Where can I get your price list?

Contact us and we will e-mail or send you our price lists. Please note that we only send our price lists to registered dentists and specialists, dental office staff and denturists. 

How long is the warranty period for your products?

Please visit our Product Warranty page for detailed warranty information.

I’m missing an invoice. How do I get a replacement?

To get a new invoice or statement, please sign in to myProtec Web Login, or contact Protec accounting department at 1.800.663.5488 or 604.873.8000 ext 402, or chat with us online.

How do I make a claim on the Appliance Replacement Insurance?

Please return proof of insurance (insurance certificate) with claims. The laboratory will require new models/impressions for all remakes and repairs (additional fees apply for pouring models).

What is Appliance Replacement Insurance?

Should you wish to insure an orthodontic appliance, simply indicate this on the patientís prescription form. If you would like all of your appliances insured, please advise and we will register your account for automatic billing. Each registered appliance will be returned to you with a certificate and invoiced accordingly.

Removable orthodontic appliances will be registered with our replacement/repair program (initial fee) for a period of 1 or 2 years. For loss, irreparable damage, or repairs, the appliance will be processed for a reduced fee (deductible fee).

BENEFITS:

  • Improved doctor-patient relationship
  • Trouble-free office-lab workflow
  • Reduced lab-fees for replacement

Can I get automatic insurance on all or specific removable orthodontic appliances as I request them?

Yes. If you would like all of your removable orthodontic appliances insured, please advise and we will register your account for automatic billing.

When are your monthly statements sent out?

Statements are sent out at the beginning of each month. The statements provide invoice number, amount, and patient names for the previous 30 days.

How long do I have to pay my balance?

Our terms are net 30 days receipt of statement.

Are there interest charges for late payments?

Accounts that are over 30 days past due may be charged up to 2% per month.

I’m having trouble interpreting my statement. Where can I find a description?

Please click here to see an example statement with descriptions.

What type of payment methods do you accept?

We accept Visa, Mastercard, cheques or cash.

I’m missing an invoice. How do I get a replacement?

To get a new invoice or statement, please sign in to myProtec Web Login, or contact Protec accounting department at 1.800.663.5488 or 604.873.8000 ext 402, or chat with us online.

How do I make a claim on the Appliance Replacement Insurance?

Please return proof of insurance (insurance certificate) with claims. The laboratory will require new models/impressions for all remakes and repairs (additional fees apply for pouring models).

What is Appliance Replacement Insurance?

Should you wish to insure an orthodontic appliance, simply indicate this on the patientís prescription form. If you would like all of your appliances insured, please advise and we will register your account for automatic billing. Each registered appliance will be returned to you with a certificate and invoiced accordingly.

Removable orthodontic appliances will be registered with our replacement/repair program (initial fee) for a period of 1 or 2 years. For loss, irreparable damage, or repairs, the appliance will be processed for a reduced fee (deductible fee).

BENEFITS:

  • Improved doctor-patient relationship
  • Trouble-free office-lab workflow
  • Reduced lab-fees for replacement

Can I get automatic insurance on all or specific removable orthodontic appliances as I request them?

Yes. If you would like all of your removable orthodontic appliances insured, please advise and we will register your account for automatic billing.

When are your monthly statements sent out?

Statements are sent out at the beginning of each month. The statements provide invoice number, amount, and patient names for the previous 30 days.

How long do I have to pay my balance?

Our terms are net 30 days receipt of statement.

Are there interest charges for late payments?

Accounts that are over 30 days past due may be charged up to 2% per month.

I’m having trouble interpreting my statement. Where can I find a description?

Please click here to see an example statement with descriptions.

What type of payment methods do you accept?

We accept Visa, Mastercard, cheques or cash.